Here's a few features we were lacking the ticket part of Gator now has.....


*Customers can rate all HostGator responses. Your ratings will dictate how much an employee is paid and in turn improve quality.
*Employees are prevented from grabbing the easy tickets, AKA Cherry picking. 
*Employees time is no longer wasted looking at spam and replying to spam to boost their ticket count. (spam no longer exists)
*We actually have reporting on EVERYTHING we need. Tickets abandoned, ratings, actions, etc.
*We can easily review responses and ratings to improve support.
*Dozens and Dozens of features that will speed up our lives DRASTICALLY which results in tickets getting answered quicker.